FAQs
Here we provide a selection of frequently asked questions about our most common catalog formats.
PepMix Peptide Pools
1. What is a PepMix?
2. How much peptide is in a vial?
3. How many peptides are in a mix?
4. How are PepMix delivered?
5. How do I store my PepMix?
6. How do you ensure that the pool does not contain byproducts that cause inhibition of T-cell responses or give false positive responses?
7. How do I reconstitute my PepMix?
8. What is the maximum concentration of DSMO I can use in my T-cell Assay?
9. What peptide concentration do you recommend for stimulation?
10. Can I stimulate whole blood samples?
11. What can I do if my protein/antigen of interest is not available as a PepMix?
12. Are you providing individual peptides and matrix pools for T-cell epitope identification?
13. Are you offering custom pooling and aliquotation service?
14. What pools do you recommend for standardization or positive controls for T-cell assay such as ELISA and CFC?
PepSpot Peptides on Cellulose
1. How does JPT Peptide Technologies QC the synthesis of membrane-bound peptides?
2. Which end of the peptide is coupled to the cellulose membrane?
3. When do you recommend acetylation of the N-terminus?
4. Do you recommend substituting cysteine with serine residues?
5. How are the data from the PepSpot incubation evaluated?
6. Which enzyme-labeled antibodies are recommended for detection?
7. Can unnatural or modified amino acids be used in the synthesis?
8. Can the attached peptides be cyclized or biotinylated?
9. What length of offset do I need for peptide scans?
10. How much peptide is synthesized per spot?
11. What is the size of a PepSpots peptide?
12. What is the density of peptides on the membrane?
13. What is the chemical stability of the membrane?
14. What are the appropriate storage conditions for the membrane?
15. Do you typically put only a single ß-Ala between the target peptide and the linkage to the membrane, or is this a short / poly-ß-Ala sequence?
16. What are the PEG-linker options (e.g. PEG6 or PEG10?)
17. What would be the maximum number of peptides that can fit on a 120 x 75 mm membrane?
18. Do you provide a grid or map of the peptides that are arrayed?
19. Are the spots outlined in any way? How do we know where to punch out?
PepStar Peptide Microarrays
1. How are PepStar microarrays shipped?
2. How should they be stored?
3. What is the chemical stability of the microarrays/immobilized peptides?
4. What is the concentration of each peptide on the microarrays?
5. What is the size of peptide microarrays?
6. What is the layout?
7. Can the microarrays be used again? Can the microarray be regenerated?
8. What kind of hardware do I need for the readout of my peptide microarrays?
- Minimum scanning-resolution: 50 um / Pixel - Focusing should be possible
- Intensity should be adjustable -Size of slide: 1 x 3 inch
- Size of scanned area should be at least 63 x 21mm
- Extinction/emission filters depending on the fluorophores used
- Minimum scanning resolution: 10 um / Pixel
- Focusing should be possible - Intensity should be adjustable - Size of slide: 1 x 3 inch
- Size of scanned area should be at least 63 x 21mm
- Extinction/emission filters depending on the fluorophores used
- Software capable of reading and analyzing .gal-files.
9. How does JPT quality control peptide microarrays?
10. How are peptides immobilized onto the microarrays?
11. Do you recommend substitution of cysteine residues by serine residues?
Proteomics
1. Which types of SpikeTides are available?
- SpikeTides: light proteotypic peptides with C-terminal Lys or Arg residue
- SpikeTides TQ: light fully quantified proteotypic peptides with C-terminal Lys or Arg residue. Each peptide carries an additional C-terminal tryptic tag, which needs to undergo tryptic digestion to release the respective proteotypic peptide.
- SpikeTides L: heavy labeled peptides with C-terminal Lys or Arg residue
- SpikeTides TQL: heavy labeled fully quantified proteotypic peptides with C-terminal Lys or Arg residue. Each peptide carries an additional c-terminal tryptic tag, which needs to undergo tryptic digestion to release the respective proteotypic peptide.
- Maxi SpikeTides Q-AAA: light fully quantified proteotypic peptides with C-terminal Lys or Arg residue with high purity. Each peptide is quantified by AAA.
- Maxi SpikeTides QL-AAA: heavy labeled fully quantified proteotypic peptides with C-terminal Lys or Arg residue with high purity. Each peptide is quantified by AAA
- SpikeTides TQL Plus: heavy labeled fully quantified proteotypic peptides with C-terminal Lys or Arg residue. Each peptide carries an additional C-terminal tryptic tag, which needs to undergo tryptic digestion to release the respective proteotypic peptide. Peptides are purified (>95% purity) and provided in aliquots of 10 nmol to enable enduser-based re-quantification.
2. Why is the tag necessary?
3. Are the termini of the peptides modified in any way?
4. What amount of peptide is in each well?
5. How much enzyme is needed for the cleavage of the tagged SpikeTides?
6. How do I know whether the cleavage was successful?
7. What is the chemical stability of the peptides?
8. How are the plates delivered?
9. Do I need special reagents/chemicals?
Ordering & Account
How do I place an order?
Catalog Products: You can order catalog peptides directly through our online shop. Payment is available by credit card or invoice (invoice payment requires a valid purchase order number).
Customized Products & Services: Please request a quotation via one of our quote request forms. Once you receive your quotation, place your order by email to peptide@jpt.com, including the quotation number and your purchase order.
More details are available here.
Do I need to create an account to place an order?
Ordering through our online shop: Yes. Creating an account allows us to securely store your information, including shipping addresses and order history, making future orders faster and more convenient for you.
Ordering through our customer support: No. You can send your purchase order directly to peptide@jpt.com
How do I create an account in your shop?
Click “Account” in the top right corner of our website and select “Register”. Alternatively, you can create an account directly during checkout when placing your first order.
Can I reorder a previous product easily?
Yes, you save products for future ordering by clicking on the heart symbol in product listings and on product pages. Saved items are available in your Wishlist within your account.
Who is eligible to order from JPT?
JPT supplies peptide products and services exclusively to:
- Companies within the life science and biotech field
- Academic institutions
- Governmental and non-profit organizations
- Hospitals and Clinics
We are unfortunately unable to accept orders from private individuals.
How can I check the status of my order?
Orders in our online shop: Order status updates and shipping notifications are sent automatically by email.
Custom orders: Updates are provided based on project milestones and quotation terms. For additional information, please contact customer support (peptide@jpt.com).
Pricing & Payment
Do prices include sales tax / VAT (MwSt.)?
No, prices are listed excluding taxes.
- Germany: 19% VAT is added
- EU: A valid VAT ID is required.
- International shipments: Import duties (tariffs) and local taxes are the responsibility of the customer. Sales taxes and broker fees will be charges directly by Fedex.
Which payment methods do you accept?
We accept payment via credit card, wire transfer or check. Payment by invoice is available only with an official purchase order form your institution. For more information here.
Can I pay via invoice?
Yes. Payment by invoice is available if you provide an official purchase order from your institution.
How do I use a discount code in your shop?
Enter your code in the “Promotion code” field in your cart and click “+”. The discount will be applied automatically.
Product Quality & Documentation
Are your peptides for research use only?
Yes. All products are manufactured under a 9001:2015 certified management system and are intended for research use only (RuO). They are not intended for use in humans or animals unless explicitly approved for clinical use.
What quality control and documentation do you provide (e.g. HPLC, MS, CoA)?
We provide comprehensive documentation depending on the product type, including:
- HPLC data
- Mass spectrometry (MS) data
- Product datasheet
- Certificate of Analysis (CoA), where applicable
Are peptides synthesized in-house?
Yes. All peptides are manufactured at our new “House of Peptides” facility in Berlin, Germany.
Can I request custom modifications or purity levels?
Yes, we offer a range of custom specifications including: •
- Purity
- Amount
- Aliquotation and pooling
- Modifications such as cyclization, phosphorylation, biotinylation, and labeling.
Find more details on the topic of modifications here!
How stable are your peptides and how should they be stored?
Peptides are shipped lyophilized and are generally stable for several weeks at room temperature during shipment. Upon arrival, please store them at -20°C or -80°C. While stability depends on the peptide sequence, most lyophilized peptides remain stable for 6 months or longer when stored appropriately. For frequent use, we recommend ordering smaller aliquots, storing them frozen, and avoiding repeated freeze-thaw cycles.
Regulatory & Compliance
Are your products compliant with ISO standards?
JPT Peptide Technologies is certified according to ISO 9001:2025 certified, the most recent version of the standard. We have maintained certification since 2004 undergo annual audits. Find more information via this link!
Can you support GMP or clinical-grade requests?
We offer clinical-grade and ISO Plus peptides which have been approved for clinical trials in many cases by regulatory agencies such as FDA and EMA. Learn more here!
Returns & Issues
How do I return a product?
Returns are accepted only with prior authorization. Please contact us at peptide@jpt.com before returning any unused and unopened products. We will provide return instructions and an authorization number.
What should I do if a product arrives damaged?
If your shipment arrives damaged, please contact us immediately at peptide@jpt.com. Damaged goods must be returned to JPT’s head office. A replacement will be arranged after inspection.
Shipping & Delivery
How much does JPT charge for shipping?
Shipping costs depend on destination and shipment type. Detailed information is available here!
How are peptides shipped?
Lyophilized peptides are generally stable for several weeks at room temperature during shipment. For certain products shipment on dry ice is available. Please check labels for storage requirements upon arrival.
Do you ship on dry ice if required?
Yes, we offer dry ice shipment when required or upon request.
What happens if my shipment is delayed by customs?
We include all relevant customs documentation and are AEO certified. However, delays may still occur. If so, please contact your customs agency, as they may require information directly from you. Please also contact us at import-export@jpt.com and we will do our best to assist.
Can I track my package online?
Yes. Once your order has shipped, you will receive a notification email with your FedEx tracking number and shipment details.
When will my order arrive?
Catalog Products: Orders are typically processed within 24 hours. Availability and standard delivery time are shown on each product page.
Custom Products & Services: We provide an estimated delivery time with every quotation.
We ship exclusively via FedEx. Transit times depend on the destination. Tracking details are provided once the shipment is dispatched.
Which Incoterms are applied?
Unless otherwise agreed, shipments are made according to Incoterms 2020: CIP.
Does JPT ship internationally?
Yes. We accept orders from, and ship to, many countries worldwide.
Do you offer partial deliveries for custom orders?
In some cases, partial delivery may be possible. This depends on the project and must be evaluated individually. Please contact customer support at peptide@jpt.com to discuss your options.
Do you provide documentation for customs clearance?
Yes, we include all relevant documents and are AEO certified. In case of delays, please contact your customs office and our team at import-export@jpt.com for assistance.
Which HS /HTS code do you use for customs?
JPT uses HS Code (= HTS Code in the USA): 38221900
Technical Support
Can I get scientific advice before ordering?
Yes, please contact our customer support (peptide@jpt.com).
Who should I contact for technical questions about a product?
Please contact our customer support (peptide@jpt.com).
How can I contact JPT with questions or comments?
You can reach us at peptide@jpt.com. Our customer support team will be happy to assist you.