Customer Satisfaction Survey

In 2012, we performed a comprehensive survey among our customers. 
We are happy to publish the subsequent results for the most important queries.   

In order to systematically improve the quality of our product offerings, we offer the continued opportunity to submit opinions about our products and services. Please download our Customer Feedback Form to participate.  

Why did you select JPT for peptide products & services?

Reputation / recommendation   23,4
Product quality   23,1
I already knew the product / JPT   17,6
Price   15,0
Technical expertise of JPT   7,7
Delivery time   6,0
Product was not available from another company   5,2

How was your overall satisfaction with JPT's product quality?

6 = very satisfied   45,5
5   40,0
4   6,0
3   2,5
2   2,3
1 = not satisfied at all   3,8

Have you been satisfied with JPT's technical expertise?

6 = very satisfied   40,6
5   39,2
4   12,2
3   1,9
2   3,3
1 = not satisfied at all   2,8

Have you been satisfied with JPT's pricing?

6 = very satisfied   18,5
5   37,5
4   26,5
3   11,2
2   4,4
1 = not satisfied at all   1,9

Have you been satisfied with JPT's delivery time?

6 = very satisfied   26,3
5   32,5
4   23,6
3   10,1
2   6,4
1 = not satisfied at all   1,0

What are JPT's advantages over its competitors?

High product and service quality   22,9
Good reputation   21,8
Technical expertise   13,0
Price   12,8
Reliable support   12,5
Unique and proprietary products   9,3
Delivery time   7,7
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