FAQ: Orders & Shipments

Please refer to the corresponding frequently asked questions (FAQs) below.
If you can not find the question you are looking for, please contact our customer support team:

How much does JPT charge for shipping?

See details under our section "Shipping Prices".

How do I check the status of my order?

You will receive an acknowledgement of receipt via email directly after placing your order.
We will then send an order confirmation as soon as the order has been processed and an email carrying all shipping information as soon as the order has been shipped (usually within 1-2 business day(s) for catalog products, several weeks for customized products).

Can I track my package online?

You will receive an email from our customer support when the order has been shipped.
For shipments outside of the EU, this email also provides the Fedex tracking number and all needed order and shipping information.

When will my order arrive?

Orders will usually be processed within 24 hours.
Most catalog products are ready to be shipped within 1-2 business days.
Customized Products are ready within weeks.
Please check the availability for each catalog  product within our Webshop.
The additional carrier shipping time is listed below:
Shipment within Germany: 1 day
Shipment to EU and EFTA countries :2 days
Shipment to the USA & Canada: 2-4 days
Shipment to other countries 4-5 days

Does JPT ship internationally?

Yes, we accept orders from and ship to all countries.

How do I return a product?

Return of products will be accepted only with prior notification via email ( and approval to return the product(s)!
Please contact us for return shipping instructions and to receive an authorization for return.
Please send your unused/unopened return product, along with a copy of your original receipt to our head office.

What do I do if a product arrives damaged?

If there ever is a problem with your order, please contact us immediately (at for return shipping instructions and to receive an authorization for return.
All damaged goods need to be returned to JPT's head office. Upon receipt a replacement will be sent.

Why does JPT ship peptides at room temperature?

Freeze-dried peptides are stable at room temperature for several days.
However, please store your peptides in a freezer at -20°C  upon arrival.
Please do not hesitate to contact our customer support ( if you have any further questions.

How do I ask questions or make comments?

Please email your comment or question to

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