Please refer to the corresponding frequently asked questions (FAQs) below.
If you can not find the question you are looking for, please contact our customer support team: email@example.com
Do I need to create an account to place an online order for catalog products?
No, you can order without registrering. However ordering with an account gives you the advantage of having all your data saved in our system, including your adress and previous orders.
How do I create an account?
You can create a new account by clicking "new customer?" on the top right side of our webshop. Alternatively, can you create your new account directly in your cart before checkout.
The chosen password needs to contain at least 6 characters.
How can I find a product in JPT's catalog (online shop)?
There are several ways to find a brand or product in JPT's Webshop.
1. Choose from our list of applications, indications, protein names or organisms by clicking on the corresponding drop down menu of the Product Finder.
2. Type the product name or code, protein ID or any other keyword into the search box of the Product Finder.
3. In the main navigation menu at the top of every page, you can select the type of product you are looking for.
Do prices include sales taxes/VAT/MwSt.?
No, prices do not include tax. For shipment within Germany 19% MwSt will be included at checkout and in the invoice. For shipment within EU-countries you will need to provide the valid VAT number. International customers should note that all duties, import fees, and taxes are to be paid by the customer!
Are prices subject to change?
Product prices are subject to change occasionally and without warning. We apologize in advance for any inconvenience this may cause. However, prices shown on the day you order will be the invoiced prices.